SHRM HR Knowledge Advisor (PRN) in United States
The Knowledge Department responds to thousands of both simple and complex member HR-related questions and inquiries each year. HR Knowledge Advisors offer guidance, suggestions and real life personal/professional experiences in response to questions. Additionally, Knowledge Advisors complete research on HR-related topics to assist in answering member questions. The Knowledge Department creates content, such as Express Requests, responds to media requests, conducts exam reviews, implements marketing efforts etc.
The HR Knowledge Advisor (PRN) develops and serves Human Resource professionals by utilizing generalist HR knowledge and expertise to provide resources and guidance in response to members' HR-related questions. This position is considered part-time on an ad-hoc basis with no guarantee of minimum hours. We will work with a candidate's availability, including days, nights, and weekends. This position is considered remote; we prefer local candidates in Alexandria, VA, to participate in on-site training and/or meetings if necessary.
Provides information, resources and practical guidance in response to members’ HR-related questions by drawing on knowledge and experience as well as education in human resources and related fields to supplement research tools and conducts customized online research in real-time using the best sources available and providing written documentation to support guidance given.
Communicates with members via email, and maintains accountability for accurately and efficiently responding to a sufficient/acceptable number of inquiries each day.
Collaborates with other HR Knowledge Advisors by sharing knowledge/resources from specialty areas within HR, exhibiting flexibility, and providing resource collection feedback/suggestions.
Monitors changes in federal and state laws and regulations and other current topics in HR so that members can rely upon the Knowledge Center as the best, first, source of HR knowledge. Identifies trends in member interests and in HR practices for planning and resource development purposes as requested.
Other duties as assigned or required.
High School Diploma or equivalent
Seven years of progressive experience in all areas of human resource management with practical, hands-on HR generalist experience or eleven years of progressive professional experience in lieu of a degree
Demonstrated commitment to excellent customer service and the ability to create innovative solutions to meet member needs
Resourceful, diplomatic and focused on the day-to-day HR practice needs of members
Ability to understand and utilize various systems (Customer Relationship Management (CRM), Automatic Call Distributor (ACD), Workforce Management (WFM) and Quality Assurance (QA)
Ability to efficiently operate all systems and equipment used to ensure turnaround time standard is maintained or exceeded
Excellent internet researching skills
Excellent oral and written communication skills
Excellent decision making and problem-solving skills
Excellent organizational skills
Ability to prioritize and execute tasks independently
Ability to offer suggestions for operational improvements
Ability to work in a team-oriented and collaborative environment
Let us know if you also have:
Bachelor’s Degree in Human Resources or a related field
Experience as HR practitioner in different industries and environments (e.g., union, federal contracting)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is regularly performed in a professional office environment and routinely uses standard office equipment. Work is regularly performed in a combination of home office and conference settings, and routinely uses standard office equipment. It may require the maintenance of home office and proximity to an airport for work related travel.This job requires moderate travel 20 - 30%.
The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or TDD (703) 548-6990.
Category Knowledge Center