SHRM Sr Spec, Business Operations Marketing in Alexandria, Virginia


The Role:

By making the connection between brand and members, Marketing guides SHRM’s voice as the world's largest HR membership society. Marketing aids SHRM in serving HR professionals and the profession worldwide by driving a member-centric mindset and personalized member experiences that serve to generate greater lifetime value. By utilizing best practices, market research, competitive intelligence and analytics, Marketing develops strategies that leverage membership scale and positively impact SHRM’s strategic imperatives and business operating plan goals. Marketing programs drive membership growth, certification and recertification, professional development and financial margin objectives.

The Senior Specialist, Business Operations role is a critical component in ensuring that our business unit remains operationally sound. This role supports the administrative management and facilitation of the financial reporting for the Marketing business unit, which encapsulates almost 1/3 of the organization’s revenue. In collaboration with all of the managers and key budget owners, the Senior Specialist integrates the operational and financial components into all brand, product marketing, prospect acquisition and member retention campaigns.


Your Day:

  • Develop and maintain a comprehensive, high-level monthly reporting package that covers the annual and monthly budget versus the current spend for four (4) departments.

  • Serve as the primary unit contact for all internal & external client billing/accounts receivables, and ensure timely invoice receipt and payment.

  • Collaborate closely with department Managers, Directors, Vice-Presidents and the Chief Marketing & Experience Officer to design, implement and manage the annual budget and bi-annual forecasting for all segments, products, campaigns and department initiatives.

  • Analyze large data sets through excel and various accounting software systems to present current status and present solutions for inefficiencies to upper management.

  • Perform quarterly audit and reconciliation of department expense and report on findings.

  • Provide financial analysis and reporting in support of key strategic initiatives as needed.

  • Actively participate in Agency partner engagements to manage and advise the financial spend for the direct mail and digital acquisition marketing programs.

  • Work closely with the Finance and Administrative team to assist in providing the unit financial goals and status.

  • Other duties and projects as assigned.


Must Haves:

  • Bachelor’s degree in Finance, Business Administration or a related field.

  • 5 years of progressive professional experience in Finance or business operations related role, with a minimum of 3 years financial/operations analyst experience.

  • Experience leading and working on cross-functional team projects, managing budgets and projects while maintaining the highest level of professional discretions.

  • Demonstrated experience in budget creation, report generation, financial and operations analytics.

  • Excellent presentation, decision-making and problem-solving skills.

  • Strong ability to multi-task and adhere to tight deadlines.

  • Excellent interpersonal, verbal, presentation and written communication skills.

  • Strong analytical and organizational skills with attention to detail.

  • Strong technical skills.

  • Comprehensive knowledge and understanding of balance sheet reconciliation and cash flow statements.

  • Advanced Microsoft Office software applications skills—MS Word, Excel, Access, PowerPoint.

  • Ability to work collaboratively, communicate effectively and build consensus across teams and various levels of management.

Let us know if you also have:

  • For-profit or association experience preferred.

  • Experience with financial software including NetSuite and Adaptive Planning.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. This job requires occasional travel 0-10%.

The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or TDD (703) 548-6990.

Category Marketing