SHRM’s Diversity Commitment
SHRM’s Diversity Commitment

SHRM Specialist, Education Programs in Alexandria, Virginia

Overview

The Educational Programs Department supports SHRM’s mission and strategic goals through the development and delivery of professional development programs to a global and domestic audience. This department is focused on building and sustaining educational partnerships with human resource and business professionals by providing curricular offerings to individuals and corporate entities across professional experience levels, business sectors and HR competencies.

The Education Programs Specialist serves as an integral member of the SHRM Educational Programs team. The Education Programs Specialist works closely with the Manager, Education Programs to implement the overall educational programs strategy with the goal of delivering the highest caliber of service and programming to SHRM members and the greater business community. In addition, this position will deliver the required understanding and front-line management for all SHRM educational programs (virtual, in-person and blended).

Responsibilities

Your Day:

  • Serves as primary relationship manager for classroom and virtual program instructors.

  • For virtual programs, the Education Program Specialist manages all delivery logistics to include access and functionality of the virtual training platform. Maintains the virtual training course schedule for all virtual and hybrid programs. Creates virtual training course schedule using Adobe, Blackboard or other delivery platform. Maintains the archive library of all classes. Provides technical support throughout courses and support outside the normal business hours.

  • Serves as the on-site manager for in-person programs and assists in management of programs at all SHRM Conferences. Manages on-site operations at all off-site and on-site venues at which SHRM educational programs are conducted. Works collaboratively with the SHRM Events team to communicate, track and confirm meeting space logistics, food and beverage arrangements and deliverables for all on-site program materials.

  • Manages production of all program materials. This includes working collaboratively with the Instructional Design team on the production of workbooks for to verify accuracy of content and delivering within budgeted guidelines. Works collaboratively with internal stakeholders and printer vendors to prepare and distribute materials to include workbooks, certificates and program pre- and post-program logistical information.

  • Oversees a team of SHRM On-Site Coordinators following guidelines established in the On-Site Coordinators manual. Works collaboratively with several departments across SHRM.

  • Manages a team of Virtual Tech Producers to support SHRM’s virtual programs.

  • Continuously monitor program enrollments, attendee satisfaction as reported on the TMSI and program/product set-up, both through internal platforms as well as online.

  • Collaborate with the Manger, Education Programs in the scheduling and programming of all SHRM educational program dates, locations and instructor assignments.

  • Work with the Manager, Education Programs, Finance and Accounting on the payment of all SHRM educational program financial obligations. Collaborate on the annual budgeting process and continuously monitor annual revenue and expense budgets.

  • Advise and participate in curriculum and program development discussions.

  • Other duties and projects as assigned.

Qualifications

Must Haves:

  • High school diploma

  • 3 years of experience in managing programs/events and/or projects or equivalent level of experience in project administration/management

  • Excellent verbal, written, and interpersonal communication skills

  • Strong attention to detail

  • Ability and desire to work effectively in a fast-paced, highly collaborative environment

  • Ability to prioritize, multi-task and meet critical deadlines

  • Ability to interact in a positive manner with stakeholders at various levels within an organization and display strong customer service skills, diplomacy, and tact

  • Ability to understand and communicate quickly and accurately

  • Technologically savvy. Specifically, knowledge or desire to learn about virtual learning platforms or LMS’ such as Adobe Connect, GoToMeeting, Blackboard, Docebo, or Litmos

  • Strong proficiency in Microsoft Office Suite

  • Knowledge of adult learning principles, training and professional development programs

  • Ability to interpret financial reports and perform data analysis to inform business decisions

  • Ability to creatively problem solve

Let us know if you also have:

  • Bachelor’s degree in Human Resources, Business Administration, Education, Educational/Instructional Technology, Education Administration or related field

  • Experience in adult education/training, event planning, customer service, financial analysis and/or program marketing

  • Proficient in managing multiple synchronous educational programs simultaneously in different delivery channels (virtual, in-person, hybrid/blended)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. This job requires occasional travel 0-10%.

The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: accessibility@shrm.org or TDD (703) 548-6990.

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