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SHRM’s Diversity Commitment

SHRM’s Diversity Commitment

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SHRM Specialist, Business Operations in Alexandria, Virginia


SHRM Certification, part of theKnowledge Development and Certification division,provides gold standard, next-generation credentials in the field of human resources. These credentials provide HR professionals the opportunity to demonstrate their mastery of the core competencies needed to ensure success in today’s demanding business environment. Members of the Certification team research, develop, manage, validate and improve the certification exams and certification program.

The Specialist, Business Operations role is a critical component in ensuring that our business unit remains operationally sound. This role supports the administrative management and facilitation of the financial reporting for the Knowledge Development and Certification business unit, which encapsulates approximately 8% of the organization’s revenue. In collaboration with all of the division leadership and budget owners and liaisons, the Specialist integrates the operational and financial components into all knowledge center, innovation lab, research, certification and overall division operations.


Your Day:

  • Develop and maintain a comprehensive, high-level monthly reporting package that covers the annual and monthly budget versus the current spend for four (4) departments and the chief’s budget.

  • Report weekly certification application, recertification and preferred provider numbers to key stakeholders.

  • Serve as the primary unit contact for all internal & external client billing/accounts receivables and ensure timely invoice receipt and payment.

  • Collaborate closely with department Managers, Directors, Vice-Presidents and the Chief Knowledge Officer to design, implement and manage the annual budget and bi-annual forecasting for all segments, products, programs and department initiatives.

  • Analyze large data sets through excel and various accounting software systems to present current status and present solutions for inefficiencies to upper management.

  • Perform quarterly audit and reconciliation of department expense and report on findings.

  • Prepare financial analysis and reporting in support of key strategic initiatives as needed.

  • Prepare annual division capital budget, certification revenue and certification expense budgets working in collaboration with the chief knowledge officer, vice presidents, directors and managers.

  • Work closely with the Finance and Administrative team to assist in providing the unit financial goals and status.

  • Other duties and projects as assigned.


Must Haves:

  • Bachelor’s degree in Finance, Business Administration or a related field.

  • 3 years of professional experience in Finance or business operations related role.

  • Demonstrated experience in budget creation, report generation, financial and operations analytics.

  • Excellent presentation, decision-making and problem-solving skills.

  • Strong ability to multi-task and adhere to tight deadlines.

  • Excellent interpersonal, verbal, presentation and written communication skills.

  • Strong analytical and organizational skills with attention to detail.

  • Strong technical skills.

  • Comprehensive knowledge and understanding of balance sheet reconciliation and cash flow statements.

  • Advanced Microsoft Office software applications skills—MS Word, Excel, Access, PowerPoint.

  • Ability to work collaboratively, communicate effectively and build consensus across teams and various levels of management.

Let us know if you also have:

  • Non for-profit or association experience.

  • Experience with financial software including NetSuite, Cobalt and Adaptive Planning.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. This job requires occasional travel 0-10%.

The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or TDD (703) 548-6990.

Category Certification