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SHRM Senior Specialist, eLearning Systems Administrator in Alexandria, Virginia

Senior Specialist, eLearning Systems Administrator

1800 Duke St, Alexandria, VA 22314, USA

Req #497

Tuesday, November 15, 2022

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

The Senior Specialist, eLearning Systems Administrator contributes to the delivery of SHRM’s eLearning products and the online portion of SHRM Specialty Credentials. The SHRM eLearning product portfolio includes products that serve individuals and corporate clients. These self-paced and blended learning products help HR professionals develop their professional skills, knowledge, and competencies, in turn, supporting the advancement of the HR profession. In this capacity, the Senior Specialist, eLearning Systems Administrator serves as the primary system administrator for the Learning Management System including system set-up, customization, functionality, product set-up and roll-out, creating custom catalogs and learning plans, and supports escalations via the eLearning Help Desk. The Senior Specialist supports SHRM’s Manager of eLearning to meet product revenue targets by effectively managing the growing portfolio of products in the LMS, while serving our customers to ensure the highest level of customer support and satisfaction with SHRM Education products and programs. Additionally, the Senior Specialist is an important partner in supporting the corporate clients and B2B service delivery.

Position Description

Content Management

  • Plays a key role in managing over 100 individual eLearning products, SHRM Specialty Credentials, custom learning plans for corporate clients, and other SHRM activities delivered through the LMS.

  • Uploads and updates course packages (SCORM, AICC, etc.), sets up quizzes and assessments, creates custom dashboards and corresponding course materials, manages permissions and user accounts, creates custom reports, and leads the implementation of technical enhancements offered by the LMS.

  • Updates SHRMStore product pages and product descriptions on the LMS. Creates and uploads product tiles, banners, logos, and any other relevant images to the LMS and the SHRMStore.

  • Internally, collaborates with Customer Experience, Events, Creative, and Certification Departments and serves as a liaison with our internal Technology team.

  • Externally, responsible for implementing LMS upgrades and communication with the LMS vendor and their technical team on resolving technical issues related to the LMS functionality and product set-up. Monitors updates from the LMS vendor on new releases and caries out the deployment of new tools and features.

Help Desk

  • Contributes to the successful operations of the eLearning Help Desk by assisting the Customer Experience team with troubleshooting technical issues related to the LMS or user experience. Serves as the point of contact for all external and internal stakeholders on the LMS functionality and best practices.

  • Creates and consistently updates all LMS-related documentation, including end user manuals, FAQ documentation, and internal guides. Trains and guides the Customer Experience and eLearning Help Desk teams to ensure all customer inquiries are resolved effectively and efficiently.

Product Development and Launch

  • Supports the Manager of eLearning to expand the SHRM eLearning portfolio by providing innovative eLearning solutions, supporting all technical aspects of new course set-up in the LMS, providing ideas for product enhancements, and managing the relationship with partner LMS teams.

  • Responsible for managing platform widgets to ensure fidelity of the product roadmap, assisting with the set-up and UAT of new course packages.

User Engagement

  • Responsible for facilitating the user experience within the LMS by posting relevant updates about new LMS features, the mobile app, new product releases and other important announcements to drive user engagement and ensure their satisfaction with SHRM Education products and programs.

  • Generates content usage reports and provides periodic analysis of user data for courses, catalogs, learning plans and other products delivered through the LMS. Manages the creation of course evaluations within the LMS to gauge learner satisfaction and experience with the platform and our offerings.

LMS Operations

  • Maintains detailed and up to date LMS set up and process documentation

Position Qualifications

  • Required

  • Bachelor’s degree or three years of enterprise system management experience

  • Two or more years of experience in system management (LMS experience preferred) (Please specify your platform administration experience in your application).

  • Two or more years of experience in system administration, digital product development, online training, or virtual education.

  • Two or more years of experience creating learning plans, course catalogs, assessments, creating and distributing system reports, system training, and/or program documentation in an enterprise system.

  • Software knowledge: Learning Management Systems; NetSuite; Salesforce; course authoring tools; and/or other enterprise systems

  • Strong communication skills both written and verbal

  • Ability to develop and follow multifaceted project plans.

  • Ability to prioritize and respond to emerging business needs promptly

  • Ability to work with cross-functional teams in a collaborative manner.

  • Strong project management, organizational and problem solving skills

  • Solid customer service commitment; resourceful, team-oriented and responsive to the needs of SHRM member, customers and staff.

  • Strong computer software skills, including demonstrated proficiency in the enterprise systems management and Microsoft Office Suite.

  • Ability to act as the enterprise system subject matter expert, including recommendations on best practices on enterprise system functionality ( i.e. reporting; automated email notifications; curricula; uploading, updating/versioning and retiring content).

  • Provide troubleshooting support for enterprise systems issues both internally and externally.

  • Review and maintain accurate process documentation

  • Preferred

  • Bachelor’s degree in a technology related field, education, Project Management, or applicable field

  • Learning Management Systems.

  • Transitioning from one enterprise system or another

  • Basic HTML, Javascript, or CSS.

  • Tagging and categorizing content.

  • Consolidating existing content and making recommendations for removal based on data.

  • Working with external partners.

  • Working knowledge of and/or experience supporting platform integrations (APIs)

  • Software knowledge: Adapt, Articulate Storyline, Tin Can, or other eLearning authoring tools;

  • Provide recommendations on opportunities to improve or streamline systems.

  • Establish consistent practices and processes.

  • Work independently and in teams.

Physical Requirements

  • Must be able to perform essential duties satisfactorily with reasonable accommodations.

  • Work is generally done sitting, talking, hearing and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

  • Moderate lifting is required. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects.

Work environment

  • Work is regularly performed in a professional office environment and routinely uses standard office equipment

  • Travel Required: Occasional 0-10%

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other details

  • Job Family Technology - Service Desk

  • Job Function SHRM Products & Services

  • Pay Type Salary

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  • 1800 Duke St, Alexandria, VA 22314, USA
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