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SHRM’s Diversity Commitment

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SHRM Senior Administrator, HR Information Systems in Alexandria, Virginia


The SHRM Human Resources Department is dedicated to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and accuracy in the areas of total rewards and analytics, talent management and inclusion, organizational learning and talent development, and employee engagement and culture.

The Senior Administrator, HR Information System, supports evolving priorities within the Human Resources, Payroll, and Technology teams in a hands-on role that facilitates system optimization, automation, process improvement, data integrity and protection, reporting capacity, and user experience related to SHRM’s HR Infomration System. The Senior Administrator works closely with the HR and Payroll teams and departmental partners to administer the HRIS within business requirements, document system-related processes and procedures, leverage systems that organize, scale and measure data effectively within our organization, and enable workflows that streamline people-related processes. This role will also lead the reporting and analytics capabilities of the HRIS as well as the internal and external interfaces with other business systems and SHRM vendors/providers.


Your Day:

  • Provides day-to-day support to HRIS stakeholders within the HR, Payroll, and Technology teams as well as to end users (employees and managers).

  • Manages user support requirements and resolves daily issues.

  • Creates reports and dashboards for end users across the enterprise.

  • Supports integrations, including supplemental HR apps, vendor data feeds, and other CRM/ERP systems.

  • Leads the establishment and monitoring of data quality, especially as it relates to system accesses and configuration.

  • Manages roles, profiles and permission sets for users.

  • Leads the assessing, testing and managing of system upgrades and new releases, anticipated to be 2-3 times per year.

  • Maintains and ensures the integrity and accuracy of HR database information. Works with SHRM’s IT and legal departments to ensure required controls and safeguarding of confidential and personally identifiable data are in place.

  • Troubleshoots issues as they arise related to the process builder, workflow rules, system forms, approval processes, validation rules.

  • Recommends process and workflow improvements.

  • Uses data loader and data import wizard to create and modify records as necessary.

  • Documents HRIS operating procedures, aligning them with team and business goals.

  • Initiaites and manages the creation and maintenance of system documentation, including qualification plans, license management, configuration management and change control.

  • Develops and implements trainings for HRIS system end-users and provides ongoing assistance to SHRM employees related to system functionality as necessary.

  • Provides Subject Matter Expert (SME) support in projects, supports multiple tasks simultaneously, and prioritizes as required.

  • Manages user expectations through timely communications.

  • Other duties as assigned.


Must Haves:

  • High school diploma or equivalent.

  • SHRM-CP/ or SHRM-SCP required within one year of employment.

  • A minimum of 9 years of professional experience in HR data analytics, metrics, and/or HRIS administration; or 5 years of professional experience with a Bachelors degree or higher.

  • Demonstrated proficiency and experience with system administration of current HR Information Systems, such as Ceridian’s Dayforce platform, Ulti-Pro, Workday, etc.

  • Familiarity with modern cloud-based systems and associated configuration techniques and approaches.

  • Working knowledge of Networking/IT Security/General IT topics such as operating systems, UI’s, databases, feeds, integrations, environments, etc.

  • Experience leading collaborative cross-organizational projects and adhering to project-related deadlines, budgets, and goals.

  • Excellent problem-solving, critical-thinking, and decision-making skills.

  • Demonstrated goal-orientation, action focus, and high organizational skills.

  • Excellent oral and written communication skill.

Let us know if you also have:

  • Bachelor’s degree in a relevant field.

  • SHRM’s People Analytics Qualification preferred.

  • Demonstrated practical knowledge and/or experience in human resources.

  • Experience leading projects.

  • Interpersonal skills with the ability to influence, motivate, build consensus, and mobilize teams and business partners.

  • Strong work ethic and willingness to take ownership of wide-ranging responsibilities.

  • Passion for ‘getting under the hood’ of a system and becoming expert in a system’s capabilities and helping people get the most out of a system.

  • Oriented to ‘systems thinking’: the ability to anticipate issues as well as effectively manage the multiple points of connection to other systems.

  • Active self learner, smart and curious, always seeking more knowledge.

  • Ability to work under pressure and deadlines.

  • Ability to deliver projects successfully in environments with ambiguity, frequent change, and unpredictability.

  • Understanding of the overall structure and work of the human resources function.

  • Persistence, resourcefulness, drive, and ability to work proactively.

Physical Demands

Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is regularly performed in a professional office environment and routinely uses standard office equipment. Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment. This job requires occasional travel 0-10%.

The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or TDD (703) 548-6990.

Job Locations US-VA-Alexandria

Job ID 2020-1480

Category Employee Experience