Lead, Test Administration and Security

1800 Duke St, Alexandria, VA 22314, USA

Req #779

Saturday, March 30, 2024

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces.  With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

Summary

The Lead Specialist Certification, Test Administration and Security drives growth of the number of professionals pursuing, obtaining, and retaining SHRM certification with a specific focus on overseeing the successful implementation of the SHRM certification test administration process and for managing the activities related to testing program security, administration and compliance. This position manages these aspects of the testing program by working with internal and external stakeholders. The Lead Specialist’s goal is to ensure a quality testing experience for all candidates, safeguard the integrity of the exam, protect SHRM’s intellectual property and manage the SHRM certification testing processes in alignment with certification accreditation standards. The incumbent’s duties also include special projects and work assignments that educate, promote and grow SHRM certification or improve operational efficiency and effectiveness.

Responsibilities:

• Leads SHRM’s test administration process, partnering with SHRM’s test administration vendor, others on the SHRM Customer Experience team, SHRM certification communities’ staff members, and other stakeholders to successfully execute the test administration process.

• Manages the SHRM certification testing accommodations process; collaborates with others on the SHRM Customer Experience team and the test administration partner to accommodate approved candidates accordingly and in alignment with policies and applicable laws and regulations.

• Manages the SHRM certification program security; collaborates with the department director and VP responsible for test development and accreditation to plan, develop, implement, maintain and track policies, processes, practices and procedures.

• Handles test administration and security escalations including: gather all relevant information, review all official documents and recordings from the test administration partner that may influence course of action or decision, document findings, interact with customers and other affected parties, and recommend and implement solutions after collaborating with department leadership.

• Educates, trains, and informs staff and stakeholders on test and program security-related policies, procedures, and practices.

• Monitors, tracks, and reports on test administration and security-related issues.

• Provides budget planning, expense tracking, and revenue reconciliation support as needed including auditing the monthly Prometric test administration invoices during testing windows for accuracy.

• Provides overall operational support to the certification testing program as needed including being responsible for all testing window opening and closing activities such as, but not limited to product set up in the system(s), documenting and finalizing no-show records, and similar activities.

• Executes other duties as assigned.

Education & Experience Requirements

Education

• Bachelor’s degree in business or HR preferred.

Experience

• At least 8 years of experience working in a credentialing or testing environment.

• HR knowledge/experience a plus specifically including collaborating with leaders to investigate issues and gather information for decision-making.

• Work with a non-profit professional association preferred.

• Customer Service experience, with a demonstrated track record of successfully managing customer accounts and disputes.

• Experience working with Customer Relationship Management tools and/or databases.

Certifications

· None required.

Knowledge, Skills & Abilities

• Strong attention to detail is imperative.

• Excellent written and verbal communication skills.

• Demonstrated ability to network and build strong internal/external relationships.

• Strong presentation skills with the ability to persuasively present to a wide range of audiences.

• Strong project management, time management and organizational skills.

• Strong decision making, problem solving and critical thinking skills.

• Strong information gathering and documenting findings abilities.

• Strong customer service orientation.

• Proficient with Microsoft Office Suite.

• Working knowledge of Cobalt, NetSuite and other database systems which support certification business operations; willingness to learn GEE, a vendor-partner specific software for managing testing appointments and granting testing accommodations.

Additional Notes

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodation.

• Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work environment

• Work is regularly performed in a professional office environment and routinely uses standard office equipment.

• Expected travel is 0-10% of the time.

#LI-Hybrid

The hiring range for this position is $92,000 to $115,000 per year. This range is an estimate and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other details

• Job Family Certification Relations

• Job Function Business Development & Support Functions

• Pay Type Salary

Apply Now

• 1800 Duke St, Alexandria, VA 22314, USA