Intern, HR Knowledge Center

1800 Duke St, Alexandria, VA 22314, USA

Req #560

Wednesday, February 22, 2023

At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.

SUMMARY

SHRM’s paid internship program enables students to participate in valuable real-world work experience through a variety of tailored assignments within their areas of interest and fields of study. Students will be tasked with different team specific projects, tasks, and participate in professional development projects and events to prepare them for their future careers. The HR Knowledge Center Intern will provide research support to SHRM research teams in the areas of survey research, data analysis, research communication, and data visualization. The intern will provide support to ongoing research projects. This is a paid internship at a starting rate of $20.00/Hour.

Responsibilities:

• Identify and understand the needs of the customer

• Look for trends in member interests and in HR practices for planning and resource development purposes Continuous Learning

• Keeping up with changes in federal and state employment laws and regulations as well as other current topics in HR to assist our team and members

• Customer service - ensuring internal and external customers are provided accurate, timely and friendly service always

• Resourceful, diplomatic and focused on the day-to-day HR practice needs of members

• Ability to understand and utilize various systems (Customer Relationship Management (CRM), Automatic Call Distributor (ACD), Workforce Management (WFM) and Quality Assurance (QA)

• Teamwork - sharing knowledge/resources specific to HR with HR Knowledge Advisors

• Project Management – working within and outside the department on various projects

• Carry out division-specific tasks/activities as assigned by the supervisor throughout the duration of the internship

• Manage deliverables and provide regular updates

Education & Experience Requirements

• Preferred fields of study: pursuing a bachelor’s in human resources, business, or other related fields

• 0-3 years of relevant work experience

Knowledge, Skills & Abilities

• An interest and aptitude to work in Human Resources

• Ability to quickly adapt or learn new technology

• Ability to simultaneously work and navigate within multiple programs

• Excellent organizational skills Ability to prioritize and execute tasks independently

• Excellent oral and written communication skills

• High levels of commitment and initiative

• Ability to offer suggestions for operational improvements

• Ability to work in a team-oriented and collaborative environment

• Ability and willingness to follow directions

• Professional demeanor

• Ability to maintain confidentiality and exercise good judgment

• Proficient in Word, PowerPoint, Excel, Access, and Outlook

• Understanding of current and emerging data analytics tools

Additional Notes

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodations.

• Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work environment

• SHRM does operate under a hybrid work schedule and will require you to be in SHRM’s headquarters in Alexandria, VA on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays will be working remotely.

• Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.

Other details

• Job Family Intern

• Job Function Business Development & Support Functions

• Pay Type Hourly

• Employment Indicator Internship

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• 1800 Duke St, Alexandria, VA 22314, USA