SHRM Intern, eCommerce Optimization Intern in Alexandria, Virginia
Intern, eCommerce Optimization Intern
1800 Duke St, Alexandria, VA 22314, USA
Wednesday, February 22, 2023
At SHRM, we are committed to making work, workers and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. We are shaping the ways employers and employees thrive together. SHRM is empowering our more than 300,000+ members, including HR professionals, business executives, and people managers, to lead as strategic business partners and effective stewards of workplace culture, business productivity, and employee engagement.
SHRM’s paid internship program enables students to participate in valuable real-world work experience through a variety of tailored assignments within their areas of interest and fields of study. Students will be tasked with different team specific projects, tasks, and participate in professional development projects and events to prepare them for their future careers. The eCommerce Optimization intern will be responsible for supporting the optimization of the SHRMStore functionality and performance by which SHRM sells its products and programs. The position will collaborate cross-functionally with Technology, Accounting, Customer Experience, Marketing, and Business Intelligence teams to continuously improve the customer experience, product visibility, and revenue. This is a paid internship at a starting rate of $20.00/Hour.
Work with Customer Experience and Accounting teams to troubleshoot and resolve customer inquiries or concerns escalated to the Digital Products & Services team.
Analyze customer experience workflows and recommend improvements.
Support the implementation of SHRMStore optimization plans (e.g., webpage content audits, site navigation, cross-sells and up-sells, curated collections).
Work with the Development Team to discover, test, and implement updates on the SHRMStore.
Maintain SHRMStore webpages to ensure product presentation conforms to eCommerce best-practices.
Contribute to marketing campaigns by securing new opportunities and supporting messaging direction, copy and creative development.
Use business intelligence tools to analyze data, determine ROI, and optimize performance.
Analyze web engagement and digital marketing data to provide actionable insights and recommendations for the business.
Carry out division-specific tasks/activities as assigned by the supervisor throughout the duration of the internship
Manage deliverables and provide regular updates
Education & Experience Requirements
Preferred fields of study: pursuing a bachelor’s in business, marketing, data science, or other related fields
0-3 years of relevant work experience
Knowledge, Skills & Abilities
Experience working in a customer-facing environment
Organizational and project management skills, including time management, attention to detail, multitasking, and prioritization
Strong communication and analytical skills
High levels of commitment and initiative
Ability to successfully work in a team and in a collaborative environment
Ability and willingness to follow directions
Ability to maintain confidentiality and exercise good judgment.
Proficient in Word, PowerPoint, Excel, Access, Outlook and Google Analytics
Understanding of current and emerging data analytics tools
Must be able to perform essential duties satisfactorily with reasonable accommodations.
Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.
SHRM does operate under a hybrid work schedule and will require you to be in SHRM’s headquarters in Alexandria, VA on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays will be working remotely.
Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment.
Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.
SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).
We do not sponsor applicants for work visas.
Job Family Intern
Job Function Business Development & Support Functions
Pay Type Hourly
Employment Indicator Internship
- 1800 Duke St, Alexandria, VA 22314, USA