SHRM Associate, Membership Engagement in Alexandria, Virginia
The Membership Department is responsible for the active support of SHRM Initiatives, Programs and Activities through our state, chapter and volunteers and direct interactions with members and students. The team serves as the organizational co-lead for overall member retention and acquisition goals, including strategies to support member engagement It is accountable for the overall health and growth of the state council and chapter delivery channel for SHRM and the direct outreach to the HR profession and community.
The Membership Engagement Associate (MEA) provides direction and support to establish, maintain, and strengthen relationships with SHRM volunteer leaders, members, chapters, state councils, students, and other affiliates to achieve SHRM’s strategy and objectives regarding membership. The MEA serves as a resource to SHRM volunteer leaders, members, chapters, state councils, students, and other affiliates.
The MEA serves a key role in guiding the membership division in the overall chapter, state council, and volunteer leader engagement and compliance, and is one of the primary contacts of SHRM to members, students, and volunteers. The MEA has a presence at national, regional, and local meetings and conferences as well as presents the SHRM message to members and potential members. The position certifies affiliate compliance with governance structure, audits, and multi-million-dollar financial support payments. The MEA maximizes efficiencies to ensure strong and vibrant professional, student chapters, and state councils, and acts as key enabler for membership.
Establishes, maintains, and strengthens relationships with SHRM volunteer leaders, members, chapters, state councils, students, prospective members and others to achieve SHRM’s strategy and objectives regarding membership. This includes proposing and executing on ideas, initiatives and programs focused on growing membership acquisition and retention.
Serves as the key contact and liaison in the Membership Department to provide timely and accurate information, guidance and support to our volunteer leaders, professional and student members, prospective members, staff and others on various membership activities, governance and compliance initiatives, affiliate support activities and projects.
Participates and supports task forces, projects and activities designed to increase member recruitment, retention, engagement as well as volunteer development.
Prepares, analyzes, and distributes reports including monthly and quarterly membership data to support affiliate and staff analysis of membership acquisition and retention trends, chapter metrics, and other key SHRM initiatives. Partners with the FSDs to provide the needed volunteer leader support to grow & develop our chapters and state councils.
Ensures practices are customer and customer-centric and focused on developing and enhancing the member experience while adhering to established policies.
Presents at and represents SHRM at national, state, chapter, student and other conferences.
Manages, maintains and updates the official record for professional and student chapters, state councils, their volunteers and members. This includes administering chapter and state council affiliation requirements and compliance programs.
Receives, reviews and processes the bylaw administration process on changes submitted by divisional directors. Facilitates and coordinates the internal review process with key stakeholders and the affiliates. The position communicates and administers the final adjudication and execution of the bylaw process with affiliates.
Manages the annual professional and student chapter audit process, to determine affiliates in good standing and the award recognition program (SHAPE, CLIF, EXCEL, etc.). This includes managing the process to determine chapters eligible for financial support from SHRM, those eligible for professional and student chapter recognition programs and award process.
Working with the Manager of Membership Engagement, coordinates e-mail blast requests and other communication requests from chapters and state councils and executes those requests.
Prepares and fulfills materials/exhibit displays for volunteer leader events to ensure promotion of membership, certification and other strategic priorities.
Other duties and projects as assigned.
High school diploma or equivalent
Two years of experience in customer service focused roles in a professional environment
Experience working with relational customer data bases (or CRM’s)
Excellent oral and written communication and interpersonal skills, including experience in giving public presentations or speaking activities
Strong analytical skills (able to analyze data and provide keen insights)
Excellent member and customer service focus with the ability to influence and/or persuade stakeholders. Must be diplomatic, team-oriented and sensitive to the needs of members and staff to work across a large organization, secure resources, build relationships and identify opportunities is essential
Creative approaches to problem solving. Ability to simultaneously coordinate and prioritize a variety of complex projects and work within activity program deadlines is needed
Ability to maintain high level judgement and tact, as well as perform duties in a confidential manner
Demonstrated ability to work within a team environment as well as an independent contributor and successfully and timely deliver to internal and external customers at all levels
Must be capable of working with a remote supervisor in multiple time zones
Proficient in using various software programs including Microsoft Office Suite, SharePoint, SalesForce or similar CRM software, NetSuite, and Data Warehouse
Let us know if you also have:
Associate or Bachelor’s degree
Experience working with professional associations or in community outreach/engagement function
Experience with volunteer leadership
Project administration experience including experience in maintaining databases
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information.Moderate lifting is required. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force to constantly move objects.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment. This job requires occasional travel 10-20%.
The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or TDD (703) 548-6990.
Category Member Relations